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If your
organization is interested in moving some processes to
offshore centers, talk to us. We are insurance
professionals with state licenses and know the true risks
of migrating work offshore. There are numerous benefits to
outsourcing to India but some projects are not meant to be
outsourced. We are perhaps the only company who have
Insurance Licensed personnel with a unique model to
saturate process knowledge across global delivery centers.
Insuranceisland has its own facility in India with 500
seats and have a capacity to ramp up to over 2000 seats
immediately. We adapt Gramm-Leach-Bliley Act (GLBA), ISO
270001 based policies and hence our processes can be
easily extended to banking, mortgage and other financial
institutions.
We support
the following activities in the Insurance industry for
both personal and commercial lines:
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New Business quoting, rating and policy issuance
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Endorsements
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Renewals and cancellation audits and reinstatement
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Customer service center for policy services – billing,
coverage details, certificates and mortgage
endorsements.
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Insurance rate filing with State Insurance corporation
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Agency operations outsourcing
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Compliance Audit
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Workmen compensation audit
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Commercial BPP policy annual audits
Our Insurance Processing Center (IPC) follows formal
methodologies that has been in effect for over a decade.
Our global delivery model is hinged on our center in
Cleveland which is primarily the control point for our
US and European clients. Our proven model enables our
Cleveland licensed insurance staff to extend high quality
services to our clients.
Our proven processes enable us to quickly ramp up
resources in India as the project progresses and saturate
Knowledge process over a short period of time. Our US
personnel will visit India and work side-by-side with our
staff in our centers in India for three months and will
bring some key personnel from India to the US to work in
our office for three months. This process is executed
continually for every client until we achieve a fair level
of knowledge saturation across our offices. Our center in
Cleveland will continue to provide the single point of
contact and first level of support while leveraging
offshore service center.
Our physical Security provisions are very stringent and
intended to protect our customer data. Visit the links
below to read more about our infrastructure, security and
policies below.
Physical Security
Backup Electricity
Data control practices of
vendor
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